Last updated: 18.11.2025

At Shamballah – Redefine Yourself, I respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how your data is collected, used, stored, and safeguarded in line with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).

1. Information I Collect

I may collect the following information when you browse the website, subscribe, book a session, or purchase a digital product:

1.1 Personal Information

• Name

• Email address

• Phone number (optional)

• Payment information (processed securely by third-party payment providers; never stored by me)

1.2 Automatically Collected Information

• IP address

• Browser type and version

• Device information

• Cookies (only if you accept them)

2. How I Use Your Information

Your information may be used to:

• Provide coaching, Reiki, and digital services

• Send newsletters, updates, or offers (only when you opt in)

• Deliver purchased products or course access

• Respond to your questions or messages

• Improve website performance and user experience

• Process payments securely

3. Legal Basis for Processing

Your data is processed based on:

• Your explicit consent

• Legitimate interests (e.g., customer experience, analytics)

• Contractual necessity (e.g., booking or purchase fulfillment)

4. Sharing of Information

I only share information with trusted third-party providers necessary to operate my services, such as:

• Systeme.io (website + email automation)

• Stripe / Razorpay / PayPal (payment processors)

• Email marketing providers

• Analytics tools (if enabled)

Your data is never sold, rented, or traded.

5. Data Storage & Security

I follow reasonable and industry-standard security practices to protect your information from unauthorized access, misuse, or loss.

6. Your Rights

You may at any time:

• Request access to your data

• Request correction or deletion

• Withdraw consent

• Unsubscribe from emails

Simply contact: hello@shamballah-shakti.com